Nagaad Return & Refund Policy

At NAGAAD, we strive to ensure your complete satisfaction with every purchase of our cosmetic products. However, we understand that there may be occasions where you need to return an item. Please review our return policy below:

  1. Eligibility for Returns:
    1. Only unopened and unused cosmetic products in their original packaging are eligible for return.
    1. Return items must be initiated within 30 days of the purchase date.
  2. Non-Returnable Items:
    1. For hygiene reasons, we cannot accept returns on opened or used cosmetic products unless they are defective or damaged upon arrival.
    1. Gift cards, promotional items, and clearance/sale items are non-returnable.
  3. Return Process:
    1. To initiate a return, please contact our customer service team with your order details and reason for return.
    1. Once your return request is approved, you will be provided with a return authorization and instructions on how to proceed.
  4. Return Shipping:
    1. Customers are responsible for the cost of return shipping unless the item received is defective or damaged.
    1. We recommend using a trackable shipping method and ensuring the package for the full value to prevent loss or damage during transit.
  5. Refund Process:
    1. Refunds will be issued to the original form of payment used for the purchase within 14 business days after the returned item is received and inspected.
    1. Please note that shipping charges are non-refundable unless the return is due to our error.
  6. Exchanges:
    1. We do not offer direct exchanges. If you would like to exchange an item, you may return the original item for a refund and place a new order for the desired item.
  7. Defective or Damaged Items:
    1. If you receive a defective or damaged item, please contact us immediately for assistance. We will arrange for a replacement or refund as appropriate.
  8. Final Sale Items:
    1. Certain items may be marked as final sale, and these are not eligible for return or exchange unless they are defective or damaged upon receipt.
  9. Policy Updates:
    1. NAGAAD reserves the right to modify or update this return policy at any time without prior notice. Any changes will be effective immediately upon posting on our website.

If you have any questions or concerns regarding our return policy, please do not hesitate to contact our customer service team. Thank you for shopping with us!